We will gladly accept any item in an unused condition with receipt for refund or exchange within 14 days of purchase. Any item used or without a receipt is not eligible for refund or exchange.
Please contact us at thedowntowndachshund.com for additional questions.
You can return the item to the store or mail to:
The Downtown Dachshund
1655 Dows St. Suite 1
Ely, Iowa 52227
If you are making a purchase as a gift or to be shipped somewhere different, just let us know in the notes when making your purchase and we will send it directly to them.
Items marked as SALE or Clearance items, jewelry, scarves, lingerie, sunglasses or gift certificates may NOT be returned and are FINAL and MAY NOT BE RETURNED. Iowa merchandise ex. Iowa Hawkeyes and Iowa State and final purchases.
CHRISTMAS RETURN POLICY
We fully understand that Christmas requires a little modification to our normal 30 days or less return policy so here it is, plain and simple. You have until January 2th to make your return on non clearance, non-holiday items. Clearance items are always FINAL SALE. After January 2th, all items purchased after 30 days are final sales.
We know many customers are choosing to limit their contact and therefore exposure to others due to the COVID-19 virus. We want to help out and ease your worries. All orders qualify for FREE SHIPPING standard shipping.